What is Monitor?
Monitor, from 2N5, is a managed service that actually calls your SIP trunks, 0800 numbers, and IVRs, 24 hours a day, and alerts your team before your customers when a voice circuit fails. It measures the voice quality of every call, alerts only on confirmed failures, with the SIP code as proof, and delivers an SLA report every month. It also tracks the internet link at each site, with an agent that 2N5 installs.
Who is 2N5?
2N5 Global Enabler is the company behind Monitor. Its registered name is 2N5 TECNOLOGIA DA INFORMACAO E TELECOMUNICACOES LTDA, CNPJ (Brazilian company registration) 26.593.241/0001-85, headquartered at Rua Olimpíadas, 205, 4º andar, Vila Olímpia, São Paulo - SP, CEP 04551-000, Brazil. 2N5’s corporate website is 2n5global.com. Monitor is operated by 2N5 for companies that need to prove their phone-based customer service is up.
Who writes this website?
The guides and reference pages on this website are written by the people who build the product, and each one says what Monitor actually does when it runs into each situation. Before they are published, the telephony texts are reviewed by a 2N5 telecommunications specialist.
- Fayaz Noor, software engineer on Monitor.
What will this website never say?
That the product does something it does not do. That is why: alerts go out by email and SMS; voice quality is measured from the audio, never estimated from the network; and there are no customer testimonials or figures without their written permission. Examples with demo data are labeled as such.
Frequently asked questions
Is Monitor software I install?
No. It is a managed service. 2N5 places the test calls from its own platform, adds your circuits, and sets up the alerts; your team follows along on the dashboard and receives the alerts and reports.
What languages does it work in?
The product, the alerts, and the reports work in English and Portuguese, and each person receives messages in their own language.
How do I get in touch with 2N5?
To learn about Monitor, book a demo. For personal data matters, write to the data protection officer at privacidade@2n5.com.br.