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Version 1, in effect from 2026-10-06Version 1Version 2

Terms of Use

Voice Circuits is a service of 2N5 Global Enabler. This page has two parts:

  1. 2N5 Global Enabler’s Terms of Use, which apply to every 2N5 service.
  2. Voice Circuits, the conditions specific to this service.

Part 2 adds to Part 1. Where the two differ, Part 2 applies to Voice Circuits. A signed contract or commercial proposal between 2N5 and the Client prevails over both.

Part 1 — 2N5 Global Enabler Terms of Use (LGPD – Brazil)

Valid for operations in Brazil – applicable legislation: LGPD (Law 13,709/2018), Marco Civil da Internet (Brazilian Internet Civil Framework), and Anatel Regulations.

Welcome to 2N5 Global Enabler (“2N5”, “we”, “our”). These Terms of Use govern the use of our services and platforms, including telecommunications solutions (STFC/VoIP), Cloud PBX, IVR, Omnichannel Integrations, APIs, and Artificial Intelligence.

By using our services, the User declares to have read, understood, and fully agreed to these Terms, as well as to our Privacy Policy, which is part of this document.

1. Definitions (LGPD)

For the purposes of these Terms:

  • Personal Data: information related to an identified or identifiable natural person.
  • Sensitive Data: special categories provided for in Art. 5, II, of the LGPD.
  • Controller: natural or legal person responsible for decisions regarding the processing of personal data. (The Client is the Controller.)
  • Processor: person who processes personal data on behalf of the Controller. (2N5 acts as the Processor.)
  • Data Protection Officer (DPO): person appointed to act as a communication channel between the Controller, Data Subjects, and the ANPD.
  • User: any individual or legal entity that uses 2N5’s services.
  • Client: User who contracts a plan or service.
  • Platform: 2N5’s web environment, APIs, apps, and digital systems.

2. Acceptance and Term

Use of the services implies full and unrestricted acceptance of these Terms. The contract takes effect upon first access, registration, or subscription.

3. Eligibility

Only the following may use the services:

  • duly registered companies;
  • individuals over 18 years of age with full legal capacity;
  • authorized legal representatives.

4. Services Provided

2N5 offers:

4.1. Telecom Services (STFC/VoIP)

In accordance with Anatel regulations, including:

  • Phone numbers (DID), portability, and interconnection;
  • Inbound and outbound traffic;
  • Anti-fraud;
  • Per-minute rate, subscription, or allowance.

4.2. Cloud PBX

  • Extensions, IVR, queues;
  • call recording in accordance with the law (the Client is responsible for obtaining consent);
  • reports and dashboards.

4.3. Smart IVR

  • advanced flows;
  • dynamic routing;
  • DTMF/voice collection.

4.4. Artificial Intelligence Services

  • virtual agents;
  • transcription, semantic analysis, classification;
  • service automation;
  • natural-language productivity tools.

4.5. APIs and Omnichannel Integrations

  • telephony, SMS, WhatsApp (when authorized), email, webhooks;
  • native or custom integrations.

5. User Responsibilities

The User agrees to:

  1. Comply with Brazilian law, including Anatel rules, the LGPD, and the Marco Civil da Internet.
  2. Not engage in spam, abuse, or fraudulent or illegal calls.
  3. Keep registration data accurate and up to date.
  4. Protect passwords, API tokens, and credentials.
  5. Obtain consent from their own customers for call recording, use of AI, data collection, and any purpose required by the LGPD.
  6. Be fully responsible for data entered into the platform.

6. Specific Conditions — Telecom, Cloud PBX, IVR, and AI

6.1. Use of Telecom

The following is prohibited:

  • unlawful masking of Caller ID;
  • fraud attempts, abusive robocalls, spam, and illegal telemarketing;
  • use for criminal purposes or contrary to Anatel rules.

2N5 may immediately suspend the service in case of abuse.

6.2. Call Recording

  • The feature is optional.
  • The Client is solely responsible for informing and obtaining consent from the Data Subject.
  • 2N5 only stores and processes data according to the Controller’s instructions.

6.3. Artificial Intelligence

The User acknowledges that:

  • AI operates on statistical models and may contain inaccuracies;
  • Responsibility for decisions made based on AI results lies exclusively with the Client;
  • The Client must have adequate legal bases to process personal data via AI (Legitimate Interest, Consent, Performance of Contract, etc.);
  • 2N5 is not responsible for biases, misinterpretations, or errors arising from improper use of AI.

6.4. WhatsApp and Messaging

  • Subject to Meta/WhatsApp policies;
  • Irregular accounts may be blocked without refund;
  • 2N5 does not control Meta’s rules and is only an integrator.

6.5. Security and Logs

2N5 keeps logs for the legal period:

  • 6 months under the Marco Civil da Internet (Art. 15);
  • additional periods upon court order.

7. Data Protection (LGPD)

7.1. Processing Roles

  • Client = Controller
  • 2N5 = Data Processor

7.2. Data Processing by 2N5

2N5 processes data only in accordance with:

  • the Client’s instructions;
  • the contract;
  • applicable law.

7.3. Security Measures

2N5 adopts:

  • encryption;
  • access control;
  • logical segregation;
  • backups;
  • internal security policies;
  • certified data centers (ISO, SOC, etc.).

7.4. Storage and Retention

Data is retained for the period necessary for the purpose, regulatory compliance, and contract performance.

7.5. Sharing

Data may be shared with:

  • telephone carriers;
  • technology providers;
  • authorities upon legal order.

8. Payments, Billing, and Credits

  • Postpaid, prepaid, or hybrid plans;
  • Credits are non-refundable;
  • Late payment may result in immediate suspension;
  • Overage calls and additional services are charged by usage.

9. Intellectual Property

All code, infrastructure, trademarks, and content are the exclusive property of 2N5. Copying, redistributing, reverse engineering, or reproducing parts of the systems is prohibited.

10. Limitation of Liability

To the extent permitted by law, 2N5 is not responsible for:

  • loss of profits, revenue, or data;
  • indirect damages;
  • unavailability caused by third parties (carriers, providers, Meta, etc.);
  • misuse of the services;
  • decisions made by AI.

2N5’s total liability is limited to the amount paid by the Client in the last 90 days.

11. Suspension and Termination

The service may be suspended for:

  • breach of these Terms;
  • abusive use;
  • fraud;
  • late payment;
  • court order.

The Client may close the account at any time. Amounts paid are non-refundable.

12. Technical Support

Provided via tickets, email, or the admin panel. Plans with an SLA may be contracted separately.

13. Changes to these Terms

2N5 may update this document at any time. Continued use implies automatic agreement.

14. DPO Contact

To exercise your rights, clarify questions, or request additional information, contact:

Part 2 — Voice Circuits

1. Acceptance

The Client accepts these Terms when it signs the contract or proposal. Each User accepts them, together with the Privacy Policy, the first time they sign in, and 2N5 records the version accepted and when. Users act on behalf of the Client.

2. The service

Voice Circuits is a managed monitoring service. Depending on what the Client contracts, it:

  • places test calls to the Client’s telephone numbers and judges whether each line connects and carries audio of acceptable quality;
  • measures the Client’s data circuits, with an agent installed at the Client’s site or with checks made from outside;
  • checks the Client’s websites and email delivery;
  • alerts the people the Client chooses, step by step, when a failure is confirmed, and tells them when it is resolved;
  • produces service reports, including availability figures.

2N5 sets up the monitoring from the information the Client provides. The Client’s Users may also see it and, where allowed, change it.

The service measures and reports. It does not repair lines, carriers’ networks or websites, and it is not an emergency service. A test can miss a problem, or report one that a later test does not confirm. Decisions the Client takes on the strength of a result are the Client’s.

3. Limits of the plan

The Client’s plan limits the number of voice circuits, data circuits, websites and email checks, and the number of test calls per hour. When a limit is reached, nothing more of that kind can be added until 2N5 raises it. Monitoring of what already exists continues.

4. Test calls

  1. The Client may ask 2N5 to call only numbers it is entitled to have called, such as its own lines or lines it manages with the owner’s agreement.
  2. A test call that may be answered by a person first plays a recorded message saying it is an automated test.
  3. Voices are never kept. Audio is kept only when the call is answered by the recording or automated menu (IVR) the Client told 2N5 to expect, and only to prove the line and measure its quality. Audio from a call answered by anyone or anything else is destroyed when the call ends.
  4. The Client tells 2N5 when a number stops being its own, and plans maintenance windows for planned work, so that alerts and figures stay correct.
  5. 2N5 may slow down or stop test calls that could harm a carrier or a third party, or that break telecommunications rules.

5. The monitoring agent

2N5 installs the data-circuit agent only on a computer the Client chooses, and only with the Client’s written authorization. The agent sends network measurements and basic facts about the computer, as listed in the Privacy Policy. It opens no port and reads no files or traffic. The Client may ask 2N5 to remove it at any time.

6. The Client’s responsibilities

In addition to Part 1, section 5, the Client must:

  1. tell its staff and other contacts that their details are used to send them alerts and reports;
  2. own, or have the right to use, the recordings it supplies for comparison;
  3. tell 2N5 at once about any unauthorized access to its accounts.

7. Personal data

  1. Roles. For the monitoring data the Client provides or the service produces for it, the Client is the controller and 2N5 the processor, as Part 1, section 7 says. For demo requests, sign-in accounts and access and security records, 2N5 is the controller.
  2. As processor, 2N5:
    • uses only the kinds of providers listed in the Privacy Policy, and tells the Client before adding a new kind;
    • helps the Client answer requests from data subjects and from the ANPD;
    • tells the Client without undue delay, and within 48 hours at most, of a security incident affecting the Client’s data;
    • transfers data outside Brazil only under a mechanism allowed by LGPD Art. 33.

8. Availability

2N5 aims to keep the service available at all times, but does not guarantee it. Planned maintenance is announced in advance where possible. Any availability commitment or service credit applies only if it is written in the contract.

9. The Client’s data

The Client keeps all rights to its data and recordings, and allows 2N5 to use them only to provide the service. After the contract ends:

  • the Client may ask for an export of its reports and results within 30 days;
  • 2N5 then deletes the Client’s data within 90 days, including backups as they expire;
  • 2N5 keeps only what the law requires, such as access records for 6 months.

10. Changes

2N5 publishes any change to these Terms with its date and tells the Client and Users at least 30 days before it takes effect. A Client that does not accept a material change may end the contract before it takes effect.